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Policy
Terms and Conditions

The use of this web site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site, placement of an order or submission of any purchase order to Daymak Inc indicates full understanding and acceptance of all of the terms and conditions set forth on this entire web page. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order. Daymak Inc reserves the right to make changes to (or amend) any information on this site and these terms and conditions at any time.

Disclaimer and Limitation of Liability as to Products Sold

EXCEPT AS EXPRESSLY STATED HEREIN, DAYMAK INC. MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON THE DAYMAK INC. SITE. EXCEPT AS EXPRESSLY STATED HEREIN, DAYMAK INC. EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON THIS WEB SITE, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. YOU AGREE THAT THE SOLE AND EXCLUSIVE MAXIMUM LIABILITY TO DAYMAK INC. ARISING FROM ANY PRODUCT SOLD ON OR AS A RESULT OF THE DAYMAK INC. SITE SHALL BE THE PRICE OF THE PRODUCT ORDERED. IN NO EVENT SHALL DAYMAK INC., IT'S DIRECTORS, OFFICERS, EMPLOYEES AND REPRESENTATIVES BE LIABLE FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES RELATED TO PRODUCTS SOLD.

Purchaser herewith acknowledges and agrees Daymak Inc or the original distributor/manufacturer assumes no liability for any equipment and herewith assumes the risk of any injury arising from operation of any products offered on this web site. The original owner (person who purchases from Daymak Inc or the original distributor/manufacturer) will indemnify and hold Daymak Inc or the original distributor/manufacturer harmless and take full responsibility for all safety warnings, instructions, and limited warranty if unit is sold, lent or otherwise transferred and will indemnify Daymak Inc or the original distributor/manufacturer, it's officers, agents or assignees from any claims against failure to do so.

Daymak Inc or the original distributor/manufacturer's, sole obligation under this warranty is to replace or repair, at it's option, any part found to be defective. Parts replaced or repaired under this warranty are warranted only for the balance of the warranty period. All defective parts replaced under warranty become the property of Daymak Inc or the original distributor/manufacturer. For warranty repairs, you must at your expense, arrange shipment for both delivery and return or drop off and pick up of your product to Daymak Inc. This limited warranty is in lieu of all other warranties. Any implied warranty of fitness for a particular purpose, merchantability or otherwise, is specifically denied. Some states do not allow how long an applied warranty lasts so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have specific legal rights that vary state to state or province to province.

Integration

This agreement sets forth the entire understanding of the parties with respect to the subject matter hereof, and supersedes all prior discussion, negotiations, understanding, letters or written agreements among the parties hereto relating to the subject matter contained herein, and all prior discussions are merged herein. This Agreement may not be varied, altered, modified, changed, or in any way amended except by an instrument in writing, executed by the parties hereto.

Shipping

As much as we want to sell products that are 100% defect free, it is a fact of life that a certain percentage of items we send out will be defective. We hope that you understand that these defects are not intentional. We have no way of controlling quality of factory sealed items. If you buy an item from a local store and wish to bring it back for repairs, you don't ask the store for reimbursement of your trip. We work the same way. If you receive a defective item and wish to send it to us for repairs, you will be responsible for shipping charges to us. If no problems are found, you will be responsible for shipping charges back to you as well. If we find a problem, we will pay for the return trip. Easiest way to solve problems is to diagnose them yourself and let us know which replacement parts you need. We will be happy to send you replacement parts at no charge.

Returns/Cancellations Policy

All our online and store sales are final. No refunds. Exchanges are allowed if the product is returned in the original package un-used. Shipping and handling fees as well as return shipping charges are not refundable unless otherwise stated elsewhere in page.

Send or personally drop off all warranty claims to:

Daymak Inc
Warranty Dept.:
134 Oakdale Rd.
Toronto, ON
M3N 1V9

This warranty does not cover or warranty damage to the unit caused by: 1) Defects, malfunction, or failures resulting from abuse, misuse, modifications, alterations, improper storage, use of unauthorized attachments including failure to provide or perform required maintenance services as prescribed in the owners/ operators manual. Preventive maintenance is the warranty holder's responsibility. 2) Damage caused by dirt or corrosion in all of this forms, including, but not restricted to rust, salt water, varnish and moisture. 3) Failure to follow the setup, pre-delivery service, and adjustments outlined in operator's manual. 4) Parts not warranted that are normal maintenance items such as spark plugs, filters, lubricants, engine tune-ups, spark arrestor screen, starter cords, tires, bearings and spindles. 5) Bearing damage caused by improper tire inflation. (Spindle should not slip while driving rear tire). 6) Damage caused by pressure, or steam cleaning of the product. 7) General wear and tear. 8) Damage caused during any form of racing, commercial use, crash damage included but not limited to fork or F.T.C damage or any use deemed improper by Daymak Inc or the original distributor/manufacturer, acting reasonably.

Responsibility

It is the responsibility of the end user to obtain and obey all the applicable local, state, provincial and federal laws in regard to the use of any product offered on this website. If you are unsure or in doubt, please consult your local, state and provincial laws before ordering. The buyer represents that any products ordered will only be used in a legal and lawful manner in accordance with the laws and regulations of the buyer's province or state. The buyer accepts the product on the condition that he/she assumes all risk to persons or property arising from the use or handling of this product. Motorized scooters are classified as restricted use motorcycles and are not intended for use on public highways. Intended for off-road use only. Some provinces or states may have additional restrictions.

The purchaser of any product offered on this web site agrees to: 1) Wear approved safety equipment at all times including but not limited to, helmet, goggles, leg and arm protection, gloves and hearing protection. 2) Always check for proper functioning of your equipment including steering, brakes, drive train, tires, throttle, kill switch and all fasteners. 3) Perform all necessary repairs and maintenance before operation. 4) Keep hands and any other body parts and any foreign objects clear of moving parts, including chain or spindle drive. 5) Not double ride. All products offered here are intended for use by one operator. 6) Not to operate at night or when visibility is limited, and to avoid busy areas and steep inclines. 7) If pregnant or if any other health concerns exist, consult a physician before using a motorized scooter. 8) When braking, lean back to maximize control. Never lock the front brake, doing so will cause loss of steering control.

If you do not completely understand the warranty, liability agreement or any of the Terms and Conditions set forth on this page, please consult an attorney before purchasing a motorized scooter. Remember to always wear a helmet and protective gear. We are not liable for injury resulting from the use of this or any other product. The purchaser of any product offered on this web site agrees that he or she fully understands and agrees to be bound by all of the terms and conditions set forth on this web page and also agrees to submit any disputes arising out of operation or use of any product offered here to arbitration. To validate warranty registration the purchaser of product may be required to sign, initial and return a form provided by Daymak Inc and/or the original distributor/manufacturer that outlines all of the terms and conditions set forth on this web page by Daymak Inc and/or the original distributor/manufacturer. The signature of a parent or guardian may be required if purchaser is under the age of 18.

Warranty

Here at Daymak, we offer limited, but reasonable warranty coverage on parts that are defective from factory. In other words, anything that fails or breaks as the result of a manufacturer's defect. This warranty is included in your PDI charge and covers all labor costs during the warranty period when repaired by Daymak.

Parts Warranty (from Date of purchase):

All eBikes, scooters & mobility scooters are covered by a 2 year warranty on motor & frame, 6 month warranty on Controller, batteries, & all other non-wear & tear components when Assembly & PDI option is chosen at time of purchase, as stated on the original signed invoice.

Electric pocket bikes, electric dirt bikes, & electric ATVs are covered by a 60 day parts only warranty when Assembly & PDI option is chosen at time of purchase, as stated on the original signed invoice.

Electric stand up scooters and toy cars are covered by a 45 day Parts Warranty when Assembly & PDI option is chosen at time of purchase, as stated on the original signed invoice.

Wear & tear components include, but are not limited to, tires, tubes, cables, fuses, speakers, and are not covered under any warranty.

Anything purchased boxed, through a dealer, or purchased on-line, is covered singularly by a 14-day parts only warranty (from date of shipment/delivery).


Now, let’s define reasonable:


As expected, recreational vehicles are often subjected to considerably more stress than regular vehicles. In some cases, they are driven in ways that push the envelope of their capabilities and/or the drivers. As with all sports, an element of discretion is an absolute must. Those failing to exercise good discretion commit to the risks associated in failing to do so -- it’s really that simple!

A couple of examples would be:

- You decide to take that corner a little too fast and dump the bike resulting in cosmetic damage. Well… You can’t ‘reasonably’ expect us to compensate you for that.

- You decide to break out the video cameras to capture the pocket bike smoke show of a lifetime, but roach the engine in doing so. Again… You can’t ‘reasonably’ expect to compensate for that. You took a chance and got unlucky…

Suffice to say, if you’re going to torture “any” machine, things are going to break prematurely. Therefore, you should be as equally as enthusiastic about ‘fixing stuff’ as you were breaking it!

So here’s what the manufacturer's warranty will not cover

Manufacturer's limited warranty does not cover parts including, but not limited to Material (seats), Fairings (plastics), brake pads, tires, tubes, or damage due to lack of maintenance, accident, misuse or abuse.

But how do you know the difference between abuse and a defect?

Because we’re smart, that’s how! :-) When you invest this many hours into design, repairs, and modifications, it becomes easier to recognize the difference between a defective part, and a machine that’s had the living daylights beaten out of it.

Thinking of modifying anything?

Any modifications made to this vehicle void the warranty. Can you imagine trying to warranty bikes that people have modified? Please don’t, or if you must, do so when the warranty runs out.

Defective parts?

You may return defective parts at your expense and we’ll send you a replacement part at our expense. Depending on the seriousness of the failure, we may ask for a picture of the part/s in question, and to also verify warranty information. Once the warranty claim is approved, we’ll send the replacement part(s) by Canada Post Expedited Service. You should have them within 24-hours in most cases.

If the required part(s) are not in stock and must be ordered, an estimated delivery time will be given. Warranty is not extended to products sold on-line and does not transfer to products bought through any Daymak Dealer without written authorization from Daymak Inc.

All Boxed Units, and units purchased on-line, are covered by a 14-day parts only warranty.

Why is this? We’re glad you asked! In an ideal world, everyone would be capable assembling the product perfectly. Well… That isn’t always the case. The resulting consequence can be a host of problems, or premature failures from incorrectly installed /assembled components. Now, how are we supposed to ‘reasonably’ warranty this? For all we know, the bike was assembled with nothing more than a pair of vice grips and a screwdriver. We were not there, so we have no idea what they did or did not do.

The products are not that difficult to assemble, but the assembler should have a basic working knowledge of mechanics. If not, please ask a qualified friend to help in the initial assembly.

*Not valid on Electric Scooters.

(extra charge applies)

Pre-Delivery Inspection (PDI)

PDI is an inspection service for our products.
We assemble the product and make sure it's working to industry standards and include a warranty period.

PDI Charges

  • Electric Bikes: $139.00
  • Mobility Scooters: $149.00

 

We have 7 Full time mechanics on staff with
over 15 years of experience.
We can service any product sold by us and we have
the biggest selection of parts in Canada!!!

Service rates are: (plus the cost of parts)
$45 per hour for Daymak Products preferred customer rate
$ 75 per hour for non Daymak products

Click here for Part

 

Contact us @ 1-866-379-7779 or 416-749-2324.
If you have any additional requests please email them to info@daymak.com

 

CLICK HERE TO REGISTER YOUR WARRANTY ONLINE

1 Year Limited Warranty
(effective date of purchase on Original Invoice)

  • All vehicles that go through a PDI (Pre Delivery Inspection) by DAYMAK INC. will include a 1 year limited engine, frame & swing arm warranty. 1 Year warranty on Lithium batteries and controllers and 6 months on SLA batteries. Except for pocket bikes which include a 60 days warranty
  • Warranty date will start from the purchase date on the original retail bill of sale.
  • This warranty will cover PARTS only.
  • Defective manufacturer parts will be exchanged only.
  • Any labour cost involved in changing any of these components will NOT be covered by the limited warranty.
  • Abuse, misuse, and any added modifications or alterations will VOID the limited warranty. NO exceptions.
Activate your warranty now by filling out the form below:

 


First Name
Last Name
Address
City
Province
Postal Code
Daytime Phone Number
Evening Phone Number
Vehicle Year
Engine Size (cc)
Model Name
VIN # (Must be 17 Digits)
City Vehicle was Purchased in
Location Name Vehicle was Purchased at
Original Invoice #
Date Vehicle was Purchased

LEGAL DISCLAIMER

Restricted Use Motorcycles (RUM), and All Terrain Vehicles (ATV) are designed and manufactured for off road use only and are not street legal.

Pocket bikes are "competition only vehicles" and are designed and manufactured for use exclusively in closed-course competition and are not street legal.

A helmet and all protective gear MUST be worn at all times while operating any of these vehicles.

Persons under the age of 18 must be supervised by an adult at all times while operating any of these vehicles.

DAYMAK INC. assumes no responsibility for bodily harm or property damage caused by any of these vehicles.
 All fields are Required to be completed and checked off in order for Warranty to be valid.
For more information call 1-800-649-9320. To order a product please visit a dealer near you. Click here to find a dealer. Daymak Inc. All rights reserved.